Shipping and Return Policy

Shipping and Return Policy

At Duvette, we are committed to providing a seamless shopping experience. Please review our shipping and return policies below to ensure clarity and transparency.

Shipping Policy

1. Processing Time

  • Orders are processed within 2–5 business days after payment confirmation.
  • A confirmation email with your order details and tracking information will be sent once your order is shipped.

2. Shipping Time

  • Standard Shipping: Estimated delivery time is 7–21 business days, depending on your location.
  • Shipping times may vary due to factors beyond our control, such as customs delays or weather conditions.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order size.
  • Free shipping promotions may apply on orders meeting the required minimum spend.

4. Tracking Your Order

  • Once your order ships, a tracking number will be sent to your email.
  • Use the provided link to monitor your shipment’s progress.

5. Undeliverable Packages

  • Ensure your shipping address is accurate. Duvette is not responsible for undeliverable packages caused by incorrect addresses.
  • If a package is returned to us, we will contact you for an updated address. Additional shipping fees may apply.

For any shipping inquiries, contact us at support@duvette.com.

Return Policy

1. Eligibility for Returns

  • Returns are accepted within 14 days of receiving your order.
  • Items must be unused, in their original packaging, and in resellable condition.

2. Non-Returnable Items

  • Opened, used, or damaged items.
  • Sale, clearance, or promotional items.

3. How to Initiate a Return

  1. Email us at support@duvette.com with your order number and reason for the return.
  2. We will provide return instructions, including the return address in the United States.
  3. The customer is responsible for return shipping costs.

4. Refunds

  • Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
  • Original shipping fees are non-refundable.
  • Refunds will be issued to the original payment method.

5. Damaged or Incorrect Items

  • If your item arrives damaged or incorrect, contact us within 7 days of delivery.
  • Provide photos of the item and packaging for verification.
  • We will issue a replacement or full refund at no additional cost.

6. Exchanges

  • We currently do not offer exchanges. To replace an item, process a return and place a new order.

For any return-related questions, contact us at support@duvette.com.